At 55ace, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have as a 55ace player.
Six principles that guide how 55ace handles your personal information every single day.
55ace only collects the personal data that is strictly necessary for the purposes described in this Policy. We do not collect data speculatively or for purposes we cannot clearly justify. If we don't need it, we don't ask for it.
55ace does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used to operate and improve the 55ace platform — nothing else. This is a firm commitment, not a policy subject to change.
All data transmitted between your device and the 55ace platform is encrypted using industry-standard SSL/TLS protocols. Sensitive data — including payment information and account credentials — is encrypted both in transit and at rest.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have enforceable rights over your personal data. 55ace provides clear, accessible mechanisms for you to exercise those rights — not just a policy statement that goes nowhere.
55ace does not hold your data indefinitely. Retention periods are defined by legal obligation, regulatory requirement, and operational necessity. When data is no longer needed, it is securely deleted or anonymized in accordance with our data retention schedule.
In the unlikely event of a data breach that affects your personal information, 55ace will notify affected players and the National Privacy Commission (NPC) within the timeframes required by Philippine law. You will not be left in the dark.
Your Privacy Matters: This Privacy Policy applies to all personal data collected by 55ace Casino through the website at https://55ace.club and all associated services. By using the 55ace platform, you acknowledge that you have read and understood this Policy. Please read it carefully alongside our Terms & Conditions.
55ace Casino ("55ace," "we," "us," "our") is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Privacy Policy ("Policy") describes how 55ace collects, uses, stores, shares, and protects personal information in connection with the operation of the 55ace online gaming platform.
This Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). Where applicable, 55ace also observes internationally recognized data protection principles consistent with those frameworks.
This Policy applies to all current and former registered players, prospective players who have initiated but not completed registration, visitors to the 55ace website, and any other individuals whose personal data is processed by 55ace in connection with the operation of the platform. By accessing or using the 55ace Service, you consent to the data practices described in this Policy.
For the purposes of the Philippine Data Privacy Act of 2012 and this Policy, 55ace Casino is the personal information controller responsible for the personal data collected through the 55ace platform. As the personal information controller, 55ace determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is carried out in accordance with applicable data privacy law.
55ace has designated a Data Protection Officer (DPO) who is responsible for overseeing the Platform's data protection compliance program, handling data subject requests, and serving as the point of contact for the National Privacy Commission. Contact details for the DPO are provided in Section 15 of this Policy.
55ace collects the following categories of personal data in connection with the operation of the platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address | Account communications, support, withdrawal processing |
| Financial Data | GCash number, bank account details, transaction history, deposit and withdrawal records | Payment processing, AML compliance, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, session logs | Platform security, fraud detection, service improvement |
| Usage Data | Games played, wagers placed, session duration, bonus usage, login history | Responsible gaming monitoring, personalization, regulatory reporting |
| Verification Data | Copies of government-issued ID, selfie photographs, proof of address documents | KYC/AML compliance, age verification, withdrawal authorization |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support, dispute resolution, quality assurance |
55ace does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive data is collected (such as government ID numbers), it is handled with heightened security measures and access controls.
55ace collects personal data through the following means:
55ace uses the personal data it collects for the following purposes:
55ace will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for the new processing activity.
Under the Philippine Data Privacy Act of 2012, 55ace processes your personal data on the following legal bases:
55ace does not sell, rent, or trade your personal data to third parties. 55ace may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party service providers who process personal data on behalf of 55ace are required to do so under written data processing agreements that impose data protection obligations consistent with this Policy and applicable Philippine law.
The 55ace platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and collect usage analytics. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of the 55ace platform. For more information about managing cookies, refer to your browser's help documentation.
55ace retains personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention principles:
When personal data is no longer required for any lawful purpose, 55ace will securely delete or anonymize it in accordance with our data destruction procedures.
55ace implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While 55ace takes all reasonable steps to protect your personal data, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 55ace will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 55ace:
Request a copy of the personal data 55ace holds about you and information about how it is being processed.
Request correction of inaccurate or incomplete personal data held about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Receive your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Withdraw consent for processing activities based on consent (such as marketing) at any time, without affecting prior lawful processing.
To exercise any of these rights, please contact 55ace's Data Protection Officer using the contact details in Section 15. 55ace will respond to all data subject requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you.
If you are not satisfied with 55ace's response to a data subject request or believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The 55ace platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. 55ace does not knowingly collect personal data from individuals under the age of 21.
55ace employs age verification procedures during the registration process and as part of its KYC compliance program to prevent underage access to the platform. If 55ace becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, all associated data will be deleted, and any funds will be returned to the source payment method.
If you believe that a minor has registered an account on the 55ace platform, please contact our support team immediately so that appropriate action can be taken.
55ace's primary operations and data processing activities are based in the Philippines. However, some of the third-party service providers engaged by 55ace — including cloud infrastructure providers, KYC service providers, and game software providers — may process personal data in jurisdictions outside the Philippines.
Where personal data is transferred outside the Philippines, 55ace ensures that appropriate safeguards are in place to protect the data in accordance with the requirements of the Philippine Data Privacy Act of 2012. These safeguards may include contractual data protection clauses, adequacy assessments of the recipient jurisdiction's data protection framework, or other mechanisms recognized under Philippine data privacy law.
55ace will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.
55ace reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Policy, 55ace will notify registered players by posting a prominent notice on the platform and, where practicable, by sending a notification to the email address associated with your account.
The date at the top of this page reflects the most recent revision of this Policy. Your continued use of the 55ace platform following the effective date of any amendment constitutes your acknowledgment of the updated Policy. If you do not agree with the amended Policy, you should cease using the platform and may request account closure in accordance with the Terms & Conditions.
We encourage you to review this Privacy Policy periodically to stay informed about how 55ace protects your personal data.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 55ace, please contact our Data Protection Officer through the following channels:
55ace will acknowledge receipt of all privacy-related inquiries within three (3) business days and will endeavor to provide a substantive response within fifteen (15) business days.
If you are not satisfied with 55ace's handling of your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters in the Philippines.
Responsible Gaming Reminder: If you have concerns about your gaming activity or wish to set limits or self-exclude, please visit our Responsible Gaming page. ⚠️ Gambling is addictive. Know when to stop.
Your privacy is protected, your data is secure, and your rights are respected. Join the 55ace community and enjoy a safe, fair, and exciting online gaming experience built for Filipino players.
🔞 For players 21 years and older only. Please play responsibly.